Class Action against Canola Growers Assoc in WP

[skhadenuf]

A little bit off topic, but in regards to cash advance processing those people at the canola growers remind me of some in crop insurance so rude and ignorant to deal with. And I must say there is some type of problem, either incompetence or lack of organizing ability there because getting your advance there has taken 6 and 7 weeks to complete, while I hate to say it but at the cwb you can get your money basically the same day and not all these forms etc. Also they (ccga)are so worried about who you owe money to that according to my bank some farmers have had to take the forms to a lawyer. Isn't it just an advance on our own crop, It's up to us as farmers where our money goes not canola growers, they are trying to be lawyers and accountants when all they need to be doing is giving you your own money!!

[parsley]

Perhaps you have put your finger on the problem, skhadenuf.


Attitude.

Good business means listening to what mistake you made so you can understand it, acknowleding the mistake, correcting the mistake and then apologizing for the mistake.

Everyone understands mistakes are made.

Nobody understands mistakes being hidden.


Few tolerate a person who makes a mistake and his action affects you, and he doesn't give a damn about it, so he pulld down the blinds. Covering his own butt is more important than you.

Communication is also key.

Being told what has happened, being told how the problem has been solved, being told what actions have been put in place to prevent it from happening again...these things restore confidence.

Hanging a heavy curtain over the blind so you also can't hear the complaints as well as not see the complainers is incompetence. Incompetence can be replaced by someone competent.

Unless of course, there is something to hide.

Parsley