Waiting for a call back from parts person.

[farmaholic]

How do dealerships keep millions in machinery inventory and **** all for parts....

When they sell a combine the parts guys should be figuring out what common parts they should stock....

In other industries they supply a recommendation of spare parts.....

Bucket, I'm sure the parent company does provide a recommended list of parts the dealers should be stocking for the equipment. I bet some dealerships like using the central parts warehouse as "their" parts inventory. "We have it, but it's not on my shelf", in other words, we can get it.

Time is of the essence during critical times of the year. Crisis is measured in hours not ****ing days!

[grefer]

Bucket, I'm sure the parent company does provide a recommended list of parts the dealers should be stocking for the equipment. I bet some dealerships like using the central parts warehouse as "their" parts inventory. "We have it, but it's not on my shelf", in other words, we can get it.

Time is of the essence during critical times of the year. Crisis is measured in hours not ****ing days!

I can understand if they dont have the part I happen to need but for gods sake dont make me wait for fricking hours to tell me you dont have it or that the part that I ordered 11 days ago isnt in. Not much hope for change either when their main defence is that they are understaffed. Is that my fault and how am I suppose to remedy the dealerships business weaknesses. Then they wonder why you get upset. Geez

[farmaholic]

A good dealer, if they don't have the part you need, will do a inventory search of other dealers on their integrated computer inventory system.....if the other dealers aren't "hiding" the item from other dealers the ones searching will see it and should give you heads up. But with dealer consolidation. ..territories are getting bigger and you may have to drive further if the local dealer doesn't have stock of the part in their network of stores.

That is a sign of a good dealer helping you stay in the field!

[15444]

In the online parts book for every make and model there is a recommended dealer parts list for all common wear parts. If your dealer is missing some or many of those parts in his inventory, he is a shitty parts man. I have had to deal with all makes of them and end up sourcing parts over the phone from all across Northern US and Canada. Trends become apparent. Agco has a lot of good dealers, very helpful and knowledgable parts and service staff. CaseIH/NH and JD are very much hit and miss. Few are exceptional and many are completely useless.