Ive had three experiences in the last couple months that has me totally pissed with the shitty warranty coverage on equipment
Bought a new Brandt heavy harrow couple falls ago. Didn’t use it that fall, a bit the next spring and a few teeth missing their carbides. Fine, take them off, back to dealer, take new ones home and put on. Use the harrow this spring, and nine more teeth with no carbide. Well, after some effort, sounds like they will supply 9 new teeth if I change them. They have a new process for putting the carbides on, yet no recall, no offer to replace the other 200, so much for the $10k carbide option. In 5 years, all the carbides will be gone.
Bought a new hyd sprayer pump May 17 last year. On May 13 this year, pump quits. Motor locked up. So good, four days before the end of the Ace warranty. Well, no, the dealer has to send the pump to Tennessee to see if it ‘qualifies ‘ for warranty...huh? Less than a year old and it’s supposed to run, and it doesn’t. Had to buy a new one and still haven’t heard if getting warranty.
And the Bourgault drill. Second season. Overall, pretty happy with it - have to be at 1/2 million price tag. But this year, a couple cotter pins wore off on the pins that are in each end of the depth cylinder on each opener. So there’s 160 of them on the machine. Got looking and at least 10 were worn and almost lost in the field. This is on a near new machine. Bourgault has no good answer. Turn the pins around so they wear the other way, they said. I said don’t think I should be having to do anything on such a new, expensive machine. We need a better solution. Still waiting on a call back from them.
It’s just not right. The cost of this stuff, so much is either not field tested, or just poorly made, and then it’s a struggle to get warranty. Even warranty for the parts if one is willing to do the labor.
A $600k combine should have 5 year pickup to chopper warranty-not one year.
Just getting so tired of buying this expensive stuff that doesn’t last or was was poorly made.
What to do...
Bought a new Brandt heavy harrow couple falls ago. Didn’t use it that fall, a bit the next spring and a few teeth missing their carbides. Fine, take them off, back to dealer, take new ones home and put on. Use the harrow this spring, and nine more teeth with no carbide. Well, after some effort, sounds like they will supply 9 new teeth if I change them. They have a new process for putting the carbides on, yet no recall, no offer to replace the other 200, so much for the $10k carbide option. In 5 years, all the carbides will be gone.
Bought a new hyd sprayer pump May 17 last year. On May 13 this year, pump quits. Motor locked up. So good, four days before the end of the Ace warranty. Well, no, the dealer has to send the pump to Tennessee to see if it ‘qualifies ‘ for warranty...huh? Less than a year old and it’s supposed to run, and it doesn’t. Had to buy a new one and still haven’t heard if getting warranty.
And the Bourgault drill. Second season. Overall, pretty happy with it - have to be at 1/2 million price tag. But this year, a couple cotter pins wore off on the pins that are in each end of the depth cylinder on each opener. So there’s 160 of them on the machine. Got looking and at least 10 were worn and almost lost in the field. This is on a near new machine. Bourgault has no good answer. Turn the pins around so they wear the other way, they said. I said don’t think I should be having to do anything on such a new, expensive machine. We need a better solution. Still waiting on a call back from them.
It’s just not right. The cost of this stuff, so much is either not field tested, or just poorly made, and then it’s a struggle to get warranty. Even warranty for the parts if one is willing to do the labor.
A $600k combine should have 5 year pickup to chopper warranty-not one year.
Just getting so tired of buying this expensive stuff that doesn’t last or was was poorly made.
What to do...
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