The same situation is here in Europe. Everybody complains about Deutsche Bahn ag, but I don't really get why. I know that trains are not always on time, but that's not the worst thing in the world. Rail lines are so overcrowded that they can't face such a flow of passengers. During rush hour, the number of trains that may move through stations on existing infrastructure is limited; that's why there are so many delays in peak hours. However, they've improved their services lately. You can always check the timetables in real-time on https://www.dbauskunft.net/de/ https://www.dbauskunft.net/de/ and even book online tickets. They're working on their client approach, but you know, it's tough to manage such a huge company.
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